Refunds & Cancellations
Payment issues, fixed-term access and refund requests.
Last updated
Fixed-term purchases
TooleraAI Pro is purchased for one calendar month or one calendar year. You can stop buying renewals at any time; existing access continues to its expiry date. There is no automatic subscription charge to cancel.
Request help or a refund
Email support@tooleraai.com or use the support widget. Include your account email, order ID, payment date and the problem. Never send passwords, card details, card security codes or OTPs.
We review requests individually, including duplicate charges and paid orders without access. We communicate the decision and expected processing time through support. Any applicable statutory refund or withdrawal rights take precedence over this policy. There is no blanket promise that every request will be approved.
After a refund
An approved full refund ends access associated with that purchase. Other valid paid periods retain their own dates. Payment-provider and bank processing can affect when a refund appears; support can help check its status.
Pending payments
If checkout closes after a bank debit, open your account and use Check payment beside the pending order. Contact support before paying again if access is still missing. A language or currency selection does not guarantee that every payment method is available in your country.